CoverMyMeds Outage – Feb 7, 2017

CoverMyMeds had a problem with receiving prior authorization requests on Feb 7, 2017.  The alert shared with us from CoverMyMeds is attached below.

Starting at 3:13pm ET yesterday, CoverMyMeds experienced issues connecting to our data center which affected all of our services and applications. We devoted all our resources to resolve the issue, and our services returned to normal at 11:23pm ET last night.

During the time our services were affected, CoverMyMeds was unable to accept, create or send any PA requests. Users attempting to create a PA request during this time would have received an error message.

In order to ensure PA requests from yesterday are completed, we recommend sending a notification to your stores encouraging them to re-submit any PA requests attempted during the impacted timeframe (3:13pm ET – 11:23pm ET). Our duplication logic will prevent any PA request that was started and sent successfully from being sent again.

While our services have returned to normal, we will continue to closely monitoring performance and alert you if we expect any issues.

If you have any questions feel free to contact the CoverMyMeds support team.