Previous Alerts

Previous time critical alerts that are no longer important


Saturday Sep 16, 2017 Cardinal SFTP Outage

Cardinal has made us aware of a scheduled outage for EDI ordering.  Below is their message.  If you have any questions, feel free to contact our support team.   SFTP OUTAGE Saturday, September 16, 2017 Dear valued Partner, This is to inform you that we will be performing maintenance that will result in an outage affecting […]


Sep 9, 2017 Scheduled McKesson Processing Interruption

McKesson has informed FSI that a processing outage will occur on Sep 9, 2017 at 10pm Central time lasting until 1am the next morning. The following is their announcement: During our weekly scheduled maintenance window this weekend, several servers will need to be brought down to apply patches to their operating system.  There may be […]


McKesson FTP/AS2 Service Disruption

McKesson Trading Partner,   Between 9:47PM and 10:15PM Pacific Time tonight, the McKesson server that proxies inbound FTP and AS2 connections was unavailable.  Please check for failed connection attempts and reprocess as necessary.  The McKesson technical teams are investigating the root cause of the issue.  SFTP connections were not impacted.   Please contact EDICustomerSupport@McKesson.com if […]


Aug 15, 2015 Update Notes

SOFTWARE CHANGES INCLUDED IN THIS UPDATE: 15 Aug 15 Software Changes 132×42 Many more programs have been updated to the larger (132×42) screen size as well as ‘cosmetic’ changes for uniformity to many others. 1. PATIENT SEARCH BY LTCF CODE At the ‘Enter the Patient Name’ entry field, a patient may be selected by LTCF […]


Idaho and Nevada Controlled Substance Communication Issue

Idaho and Nevada are not able to send their controlled substance files. The PMP servers are down. They have been told to reset their password, (I believe this is done through their website), but that didn’t work for some customers. Some pharmacies have mentioned that they can’t get a hold of anyone. Here is a […]


2015 California Label Requirements

We received notice from the California State Board of Pharmacy that changes to the label requirements will be enacted in April, 2015.  Here is the email we received: On January 9, 2015, the Office of Administrative Law approved the board’s rulemaking to amend Title 16 California Code of Regulations Section 1707.5. This section specifies requirements […]


SIGIS Changes for HSA/FSA Eligibility

Customers using our Point of Sale system have received messages informing them that they need to do comply with new configuration needs for the SIGIS Eligible Product List.  This list is required to keep your item file up to date on which items are FSA/HSA approved, and which are not. Failure to comply could result […]


Utah – DOPL Label Requirements Dropped

We received a message from the State of Utah regarding the DOPL Label requirements that were recently published to all Utah Pharmacies that they will not be enforcing the suggestions in the document.  That means there will be no need to make any changes to your labels to satisfy Utah state requirements. Here is the […]