FSI and SRFax – Out With The Old, In With New… Built-in Fax Service 6

Written and published by Ross Snyder – Foundation Systems, Inc – 801-785-7720 – help.fsi.us.com

A Blast From The Past!

Remember these?

If you don’t remember, you are too new to the world of pharmacy, or you are just too dang young to remember. Most of you probably have one or two of these in your computer room or under your counter, still plugged into power with a phone line plugged in. Have you ever wondered why your power bill is still so high? It’s not from that old modem, that thing probably costs you less than a dollar a year to have plugged in. My guess is some of you geniuses, like my friend Frank P. and FSI’s Kent, are doing the research to do the math right now. The issue with that old thing is the heat. Heat is not a computer’s friend, especially not your server’s. At least find it and throw it out. If you are attempting to remove it after reading this, make sure you take a picture of the spaghetti formation your cables have created under, in, or behind your counter or computer room. Removing the wrong cable can be a bad thing, a condition I just made up right now, SLOCS (sudden loss of connectivity to the server). Trust me, SLOCS isn’t in style, avoid it at all costs! A common cause of SLOCS is UCR (unknown cable removal – I just made that up right now too). The fix for UCR is ‘eyes on-hands on’. A phone call to FSI support will be little help compared to your diligence in recording the end-points of each cable. You may need to contact your local computer geek who can come in and help. FSI support is good, but UCR is hard to fix over the phone.

Remember the phone calls? Holy nightmare! “My faxes aren’t being sent!” I remember these devices and the calls, all too well! I’m sure some of the veteran FSI developers and support staff remember these too. I recall before the ScreenConnect days, and even before the GoToMeeting days, talking you through restarting the fax program (linfax), and removing the status files, modem*.sts. Then there was “MAINTENANCE MODE”, however linfax ended up here, we had to get that cleared along with everything else involved.

Then Along Came Technology

Ahhh technology… Sweet technology! Not to mention a talented developer who used to work for you, here at FSI, Kory Anderson; oh how we miss him! With Kory’s ability, FSI was able to integrate FSI with SRFax. This means you have the ability to send and receive faxes from your software, queueing incoming faxes to be printed and stored.

Now For The Setup

First step, contact me! Like any other digital fax service, there is a cost associated with it. The setup fee is $100. If you have a current fax number to port over, the fee is an additional $35. This gets the service configured on your server, ports your existing fax number (if needed), and buys 2500 faxes for the first month. After this, there is a monthly fee of $15, which buys you 2500 faxes each month (use them, they don’t roll over). Cost per fax is defined as incoming and outgoing documents through the SRFax service from your software. Once we have a signed quote, the process is turned over to a skilled FSI technician who will configure the service on your server and show you how it works.

Any technical questions or comments about this service? Call FSI support at (801) 785-7720 or scroll down and leave them here, I will make sure they are answered.

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