Support related posts

Sep 9, 2017 Scheduled McKesson Processing Interruption

McKesson has informed FSI that a processing outage will occur on Sep 9, 2017 at 10pm Central time lasting until 1am the next morning. The following is their announcement: During our weekly scheduled maintenance window this weekend, several servers will need to be brought down to apply patches to their operating system.  There may be […]

SIG-IS Setup for POS & PCR

This is the 4th and final step for billing FSA / HSA cards through our Point of Sale or Pharmacy Cash Register systems. At this point, you should have done the following: You registered as a SIG-IS member, usually as a Tier 4 merchant. You completed the TPS Client Merchant Form and have been notified […]

SIG-IS Eligible Product List Access

If your pharmacy qualifies as a 90% rule merchant, you do not need access to the Eligible Product List as you do not need to differentiate between qualified and non-qualified items. If your pharmacy does not quality as a 90% rule merchant and wish to use our software to accept payment cards, you will need […]

SIG-IS TPS Client Merchant Form Help

The following information is provided only to help our customers become SIG-IS certified as a non-90% rule pharmacy using our Point of Sale or Pharmacy Cash Register software. Though we strive to keep this information as accurate as possible, we highly recommend customers read the entirety of the merchant form before starting to fill it […]

SIG-IS Membership Registration

Regardless of who your Credit Card Processor is or if you qualify as a 90% rule pharmacy or not, you need to register with SIG-IS to successfully charge FSA/HRA Cards. Upon successful certification and registration, you will be assigned a MVV and MCID which are used to charge FSA/HRA Cards. The entire registration is a […]

Summary of SIG-IS

Starting July 1st 2009 customers who would like to have their medical expenses charged to their FSA1 account, they must purchase the items using a card instead of submitting their receipt for reimbursement after the fact. This change has been made by the IRS and they have given SIG-IS the contract to become the middle-man […]

How to Transfer Prescriptions

KEYSTROKES *** Pull up the Rx that you wish to Transfer *** 7. Xfer Remain’g Refs. You will come to the screen below. You will now need to populate the appropriate values in each field. In the field “Transfer Remaining Refills” you will put “TO” if you are Transferring OUT a Rx, and you will […]

How to UPDATE an ITEM on Point of Sale

Keystrokes 2. File Maintenance 5. Item Maintenance 2. Amend an Item Once you have completed the keystrokes above, you will be brought to this screen. From here, Enter the Name of the Item or Scan the Item’s UPC Code. This will bring up the Item’s Profile. (Example shown below). There are 3 pages total to […]